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Certificate 4 Frontline Management

Course available at:      Adelaide Campus     Sydney Campus

Program Code: BSB40812


Target audience
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Course Duration
The actual duration will depend on your working environment, your experience and mode of delivery. Please contact the college to get further information.

Job roles/Career Opportunities
Individuals with this qualification are able to work as:

• Coordinator
• Leading Hand
• Supervisor
• Team Leader

Study Modes
Salford College offers options of study mode ranging from class room based/on the job coaching or a blend of these. Training delivered to work based trainees (those currently working in relevant job roles in management) will be done by on-the-job coaching and assessment and may contain a component of training at Salford College premises. Students who are not currently working in the relevant field, may attend training at Salford College on a full-time or part-time basis. Students may participate in an industry placement to gain work experience during the course

Entry Requirements
There are no entry requirements for this qualification

Recognition of Prior Learning/Credit Transfers
Credit Transfer and Recognition of Prior Learning are available that recognises your current skills and experience regardless of where and when the learning has occurred. Contact us for further information.

Assessment Requirements
You will be required to complete assessment activities including work related projects. Activities include:

  • Case studies / scenarios
  • Role plays

Work based projects

Pathways into the qualification
Preferred pathways for candidates considering this qualification include: BSB30112 Certificate III in Business or other relevant qualifications OR with vocational experience in a supervisory role but no formal qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Import/Export Clerk
  • Office Administrator
  • Student Services Officer

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification
After achieving this qualification candidates may undertake BSB51107 Diploma of Management.

Course Content
To achieve a Certificate IV in Frontline Management 10 units must be completed, including 4 core units and 6 elective units. . Below find a cross section of the units that the college provides. These could be customised to suit your unique requirements.

BSBMGT401A Show leadership in the workplace Core
BSBMGT402A Implement operational plan Core
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Core
BSBWOR402A Promote team effectiveness Core
BSBCUS402B Address customer needs Elective
BSBFIA402A Report on financial activity Elective
BSBMKG413A Promote products and services Elective
BSBINM401A Implement workplace information system Elective
BSBINN301A Promote innovation in a team environment Elective
BSBMGT403A Implement continuous improvement Elective

Further Information:

Enrolment Officer, Salford College, level 11, 68 Grenfell Street, Adelaide 5000.  | Telephone: (08) 8232 6190

Email:  |  Enrolment form:

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