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SIR30216 Certificate III in Retail

South Australia

RTO Code : 40298

Apprenticeship
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Overview

SIR30216 Certificate III in Retail is a nationally recognised qualification that develops customer service, selling and everyday retail skills. It supports roles in a range of retail businesses.

Learn to help customers, build customer relationships and contribute to safe store operations. Training develops the skills to work with a retail team and carry out customer service and sales tasks with some independence.

Course At A Glance

QualificationSIR30216 Certificate III in Retail
Funding optionGovernment-subsidised for eligible trainees in an approved training contract. Conditions apply (see Funding Conditions).
Course structure13 units: 8 core and 5 elective units
DeliveryBlended Learning (classroom, workshop and workplace learning, supported by online activities)
Duration52 weeks

What You Will Learn

You will develop the customer service, retail selling, teamwork and workplace safety skills needed to work effectively in a retail environment.

Study Mode and Assessment Methods

Training combines structured learning, supervised practical activities and workplace learning with your employer. Online activities may support your learning. Your individual training plan confirms the delivery, assessment and attendance arrangements.

Assessment may include written or verbal questions, practical tasks, observation and workplace evidence. Students must meet each unit’s assessment requirements to be assessed as competent. Salford College will confirm training locations and attendance requirements before enrolment.

Entry Requirements

To access an SA Government-subsidised place through the approved training-contract pathway, participants must:

  • Be 16 years of age or older and not enrolled at school.
  • Be employed with an employer approved to employ apprentices or trainees in the relevant occupation in South Australia.
  • Live or work in South Australia and be an Australian or New Zealand citizen, a permanent Australian resident or
  • an eligible visa holder Eligible Visas
  • Undertake SIR30216 through an approved training contract for Customer Service Provider (General Retail).
  • Nominate Salford College as the training provider, subject to the College accepting the nomination.
  • Complete the applicable Skills SA Upfront Assessment of Need (UAN) requirements.
  • Meet any additional conditions applying to the approved pathway and funding arrangement.

Participant eligibility criteria, course conditions and funding availability apply.

Salford College verifies the approved pathway, employer and training-contract details, participant eligibility and applicable funding arrangements before confirming a subsidised place.

Participant Eligibility Criteria apply. Visit www.skills.sa.gov.au for current eligibility information or click here.

Check current Skills SA eligibility requirements

Funding Conditions

Subsidised training is available to eligible trainees employed under an approved training contract in South Australia. Places are limited and subsidised enrolments will close once they are filled. This course is not subsidised without a training contract. Eligibility is confirmed at enrolment.

Upfront Assessment of Need

Prospective students seeking a Skills SA-subsidised place must complete the applicable Upfront Assessment of Need (UAN) process. Salford College follows Skills SA requirements, including permitted timing provisions for students undertaking training under a Training Contract.

The process includes the following assessments in order:

  1. Suitability: We discuss your goals, experience and whether the course is suitable for you.
  2. Support needs: We identify learning or personal support needs and discuss suitable support.
  3. Literacy and numeracy: We assess reading and numeracy skills to identify any foundation skills support needed.

We also discuss digital skills, device access and internet requirements for online learning. Salford College will explain the UAN outcomes and arrange identified support in accordance with Skills SA requirements.

Read about the Skills SA UAN process

Student Requirements

Students must attend required training and assessment, follow workplace safety procedures, and complete the required learning and assessment activities. Salford College will confirm what you need to bring, including any device and internet requirements, before enrolment.

Fees

This course is subsidised by the Government of South Australia for eligible trainees. This means the Government pays part of your course fees directly to Salford College, and you pay the student fees shown below.

You can check if you may be eligible on the Skills SA website. This check is a guide only. Salford College will confirm your eligibility and your fee at enrolment.

Fee typeAmount
Contribution Fee$500
Concession fee$217.50
Fee-for-service course fee$4,500

Understanding Your Course Fees

  • Full Fee: Standard course fee for students not eligible for government funding.
  • Funded Non-Concession: Reduced fee for eligible government-funded students.
  • Funded Concession: Reduced concession fee for eligible funded students with a valid concession entitlement.

Concession Eligibility

A concession fee may be available to eligible students in accordance with current Skills SA concession requirements. Students who hold any of the following concession cards at the time of enrolment may be eligible for a concession fee:

  • Hold a health care card
  • Hold a pensioner concession card
  • Hold a pensioner concession card issued by the Department of Veterans’ Affairs
  • Are a prison inmate, a detainee, on remand, held in a South Australian institution in connection with the commission of an offence, or a child in a South Australian detention centre older than 16 years.

Please note: Proof of eligibility for concession must be demonstrated at the time of enrolment.

If you are unsure of your eligibility, contact Centrelink before your enrolment.

Fees, withdrawals and refunds are managed in accordance with Salford College’s Fees and Refunds Policy. Students should review the applicable policy before enrolment.

This training is funded through the Government of South Australia and delivered by Salford College (RTO Code: 40298)

Upon successful completion of all units, students will be awarded the SIR30216 Certificate III in Retail –  a nationally recognised qualification as listed on training.gov.au.

Fee-Free eligibility may apply—please complete the Training Account Consent Form and check your status on the Skills SA portal.

To know about our promotional discounts/government subsidised training cost, please fill the form below so we can send the latest offers to your email.

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Pathways

Possible roles include sales assistant, customer service representative and senior sales assistant. Supervisory opportunities depend on experience and job responsibilities. Employment and promotion are not guaranteed.

You may consider SIR40316 Certificate IV in Retail Management or another relevant service industry qualification. Entry, credit and funding arrangements must be confirmed separately.

Recognition of Prior Learning/Credit Transfer

You may apply for Recognition of Prior Learning (RPL) for relevant skills and experience, or credit transfer for equivalent units already completed. Salford College assesses applications and explains any effect on your Training Plan, duration and fees.

Certification

On successful completion of all qualification requirements, students receive SIR30216 Certificate III in Retail. Students who complete only some units may receive a Statement of Attainment for the units successfully completed, subject to applicable issuance requirements.

Course Structure

To achieve the qualification a total of thirteen (13) units of competency must be completed, including eight (8) core units and five (5) elective units.

Unit CodeUnit NameCore/Elective
SIRXCEG001Engage the customerCORE
SIRXCEG002Assist with customer difficultiesCORE
SIRXCEG003Build customer relationships and loyaltyCORE
SIRXCOM002Work effectively in a teamCORE
SIRXIND001Work effectively in a service environmentCORE
SIRXRSK001Identify and respond to security risksCORE
SIRXSLS001Sell to the retail customerCORE
SIRXWHS002Contribute to workplace health and safetyCORE
SIRXHWB001Maintain personal health and wellbeingELECTIVE
CHCDIV001Work with diverse peopleELECTIVE
SIRRFSA001Handle Food safety in a retail environmentELECTIVE
SIRXPDK002-Advise on food products and servicesELECTIVE
SIRXCEG008Manage disrespectful, aggressive or abusive customersELECTIVE
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Win It Like Stephanie

Stephanie Verrall from Paralowie R-12 school completed her Certificate III in Commercial Cookery at Salford was awarded SA’s 2020 School-based Apprentice of the Year. Do you want to be like Stephanie?

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