South Australia
SIR30216 Certificate III in Retail

Overview
SIR30216 Certificate III in Retail is a nationally recognised qualification that develops customer service, selling and everyday retail skills. It supports roles in a range of retail businesses.
Learn to help customers, build customer relationships and contribute to safe store operations. Training develops the skills to work with a retail team and carry out customer service and sales tasks with some independence.
Course At A Glance
| Qualification | SIR30216 Certificate III in Retail |
| Funding option | Government-subsidised for eligible trainees in an approved training contract. Conditions apply (see Funding Conditions). |
| Course structure | 13 units: 8 core and 5 elective units |
| Delivery | Blended Learning (classroom, workshop and workplace learning, supported by online activities) |
| Duration | 52 weeks |
What You Will Learn
You will develop the customer service, retail selling, teamwork and workplace safety skills needed to work effectively in a retail environment.
Study Mode and Assessment Methods
Training combines structured learning, supervised practical activities and workplace learning with your employer. Online activities may support your learning. Your individual training plan confirms the delivery, assessment and attendance arrangements.
Assessment may include written or verbal questions, practical tasks, observation and workplace evidence. Students must meet each unit’s assessment requirements to be assessed as competent. Salford College will confirm training locations and attendance requirements before enrolment.
Entry Requirements
To access an SA Government-subsidised place through the approved training-contract pathway, participants must:
- Be 16 years of age or older and not enrolled at school.
- Be employed with an employer approved to employ apprentices or trainees in the relevant occupation in South Australia.
- Live or work in South Australia and be an Australian or New Zealand citizen, a permanent Australian resident or
- an eligible visa holder Eligible Visas
- Undertake SIR30216 through an approved training contract for Customer Service Provider (General Retail).
- Nominate Salford College as the training provider, subject to the College accepting the nomination.
- Complete the applicable Skills SA Upfront Assessment of Need (UAN) requirements.
- Meet any additional conditions applying to the approved pathway and funding arrangement.
Participant eligibility criteria, course conditions and funding availability apply.
Salford College verifies the approved pathway, employer and training-contract details, participant eligibility and applicable funding arrangements before confirming a subsidised place.
Participant Eligibility Criteria apply. Visit www.skills.sa.gov.au for current eligibility information or click here.
Check current Skills SA eligibility requirements
Funding Conditions
Subsidised training is available to eligible trainees employed under an approved training contract in South Australia. Places are limited and subsidised enrolments will close once they are filled. This course is not subsidised without a training contract. Eligibility is confirmed at enrolment.
Upfront Assessment of Need
Prospective students seeking a Skills SA-subsidised place must complete the applicable Upfront Assessment of Need (UAN) process. Salford College follows Skills SA requirements, including permitted timing provisions for students undertaking training under a Training Contract.
The process includes the following assessments in order:
- Suitability: We discuss your goals, experience and whether the course is suitable for you.
- Support needs: We identify learning or personal support needs and discuss suitable support.
- Literacy and numeracy: We assess reading and numeracy skills to identify any foundation skills support needed.
We also discuss digital skills, device access and internet requirements for online learning. Salford College will explain the UAN outcomes and arrange identified support in accordance with Skills SA requirements.
Read about the Skills SA UAN process
Student Requirements
Students must attend required training and assessment, follow workplace safety procedures, and complete the required learning and assessment activities. Salford College will confirm what you need to bring, including any device and internet requirements, before enrolment.
Fees
This course is subsidised by the Government of South Australia for eligible trainees. This means the Government pays part of your course fees directly to Salford College, and you pay the student fees shown below.
You can check if you may be eligible on the Skills SA website. This check is a guide only. Salford College will confirm your eligibility and your fee at enrolment.
| Fee type | Amount |
|---|---|
| Contribution Fee | $500 |
| Concession fee | $217.50 |
| Fee-for-service course fee | $4,500 |
Understanding Your Course Fees
- Full Fee: Standard course fee for students not eligible for government funding.
- Funded Non-Concession: Reduced fee for eligible government-funded students.
- Funded Concession: Reduced concession fee for eligible funded students with a valid concession entitlement.
Concession Eligibility
A concession fee may be available to eligible students in accordance with current Skills SA concession requirements. Students who hold any of the following concession cards at the time of enrolment may be eligible for a concession fee:
- Hold a health care card
- Hold a pensioner concession card
- Hold a pensioner concession card issued by the Department of Veterans’ Affairs
- Are a prison inmate, a detainee, on remand, held in a South Australian institution in connection with the commission of an offence, or a child in a South Australian detention centre older than 16 years.
Please note: Proof of eligibility for concession must be demonstrated at the time of enrolment.
If you are unsure of your eligibility, contact Centrelink before your enrolment.
Fees, withdrawals and refunds are managed in accordance with Salford College’s Fees and Refunds Policy. Students should review the applicable policy before enrolment.
This training is funded through the Government of South Australia and delivered by Salford College (RTO Code: 40298)
Upon successful completion of all units, students will be awarded the SIR30216 Certificate III in Retail – a nationally recognised qualification as listed on training.gov.au.
Fee-Free eligibility may apply—please complete the Training Account Consent Form and check your status on the Skills SA portal.
To know about our promotional discounts/government subsidised training cost, please fill the form below so we can send the latest offers to your email.
Pathways
Possible roles include sales assistant, customer service representative and senior sales assistant. Supervisory opportunities depend on experience and job responsibilities. Employment and promotion are not guaranteed.
You may consider SIR40316 Certificate IV in Retail Management or another relevant service industry qualification. Entry, credit and funding arrangements must be confirmed separately.
Recognition of Prior Learning/Credit Transfer
You may apply for Recognition of Prior Learning (RPL) for relevant skills and experience, or credit transfer for equivalent units already completed. Salford College assesses applications and explains any effect on your Training Plan, duration and fees.
Certification
On successful completion of all qualification requirements, students receive SIR30216 Certificate III in Retail. Students who complete only some units may receive a Statement of Attainment for the units successfully completed, subject to applicable issuance requirements.
Course Structure
To achieve the qualification a total of thirteen (13) units of competency must be completed, including eight (8) core units and five (5) elective units.
| Unit Code | Unit Name | Core/Elective |
|---|---|---|
| SIRXCEG001 | Engage the customer | CORE |
| SIRXCEG002 | Assist with customer difficulties | CORE |
| SIRXCEG003 | Build customer relationships and loyalty | CORE |
| SIRXCOM002 | Work effectively in a team | CORE |
| SIRXIND001 | Work effectively in a service environment | CORE |
| SIRXRSK001 | Identify and respond to security risks | CORE |
| SIRXSLS001 | Sell to the retail customer | CORE |
| SIRXWHS002 | Contribute to workplace health and safety | CORE |
| SIRXHWB001 | Maintain personal health and wellbeing | ELECTIVE |
| CHCDIV001 | Work with diverse people | ELECTIVE |
| SIRRFSA001 | Handle Food safety in a retail environment | ELECTIVE |
| SIRXPDK002- | Advise on food products and services | ELECTIVE |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | ELECTIVE |












